Netiquette
Cleo is a subsidiary of Hydro‑Québec. The goal of Cleo’s presence on social media and other digital discussion platforms is to create a space in which lively, enriching conversations about the company’s offers, products and services.
Users conversing on other subjects will be directed to a more appropriate resource.
Comments about Cleo are important to us and are appreciated. Cleo encourages discussion amongst all users who are interested in the company’s activities.
To achieve this objective and ensure that conversations remain civil, some rules apply.
Identity
Cleo’s presence on social media and other discussion platforms is not anonymous. Users who would like to use these platforms to interact with the company are required to identify themselves. Cleo reserves the right to refuse to publish a comment or respond to a question if there exists some doubt as to the identity of the author.
Impersonating a blogger, writer, moderator or anyone else will not be tolerated.
Code of conduct
Content published by Cleo on social media and other digital discussion platforms is accessible to everyone.
Cleo will not accept the publication of content deemed inappropriate, obscene, offensive, defamatory, threatening, abusive, illegal or irrelevant and reserves the right to delete such content at its complete discretion and without notice.
Cleo expresses its disagreement with other opinions in a respectful fashion and expects users to refrain from any personal attacks, inflammatory language or altercations with other community members. Cleo reserves the right to delete any comment it deems discriminatory and to ban any user who engages in such activity.
As a company offering products and services in a competitive marketplace, Cleo encourages constructive conversations about products and services offered by its competitors, but will not accept repeated or abusive attempts from anyone who aims to tarnish the reputation of Cleo or its products and services. In such a case, Cleo reserves the right to delete such content.
On the Web, writing in capital letters is considered to be the equivalent of shouting or yelling, and is therefore aggressive and unpleasant. Messages containing a word in all caps (with the exception of acronyms and abbreviations) may be refused.
Cleo will correct any imprecise or misleading information about itself, commercial fleet electrification, the environment and energy in general as quickly as possible.
Cleo reserves the right to change this netiquette or shut down any of its social media accounts or digital discussion platforms.
Content
The content published by Cleo on social media or other digital discussion platforms relates to the company’s offers, products and services, and its latest news. Off-topic comments could become the subject of future discussions, but may in the meantime be moved or deleted without notice if Cleo deems them to be interfering with the conversation currently underway.
Cleo answers questions, when they appear, as quickly as possible.
Cleo does not edit comments or questions, but may moderate them. When comments or questions from users are published, they will appear in their entirety. On some platforms, it might not be possible for users to delete their messages once they have been published, which means it is important for users to think carefully about their content and the consequences of their publication.
Cleo will remove comments relating to potential, pending or ongoing litigation.
Users may include a hyperlink in a comment so long as it links to a site or article directly related to the subject of the conversation. It is not possible to publish a comment containing more than two hyperlinks, to avoid abuse.
Repetitively sending the same message discourages discussion and will not be tolerated.
Similarly, posting the same comment more than once, which is considered spamming, will not be tolerated.
Advertising, calls for demonstrations and solicitation are prohibited.
Language use
The principal language of Cleo’s platforms is French. The company provides English platforms for its anglophone users. However, Cleo will respond to questions in conformance with the provisions of the Charter of the French Language (CQLR c C-11).
Protection of personal information
As a private organization, Cleo is subject to the obligations outlined in the Act Respecting the Protection of Personal Information in the Private Sector (CQLR c P-39.1).
Authenticity of information
Users must ensure that the content they post is authentic and does not contravene the property or confidentiality rights nor any other right belonging to a third party.
Publication
By publishing content on a Cleo platform, users grant the company permission and the free and unrestricted right to use and broadcast their content for any purpose whatsoever.
By writing on a social media and/or digital platform dedicated to discussion, users understand that their comments are being published on the web for an indefinite period and are indexed by Internet search engines.
Customer service
Report abuse
Users can report abuse or offensive conduct on social media or a digital discussion platform by writing to: info@cleo.eco